Customer Support

Customer Support

US Customer Support

Carson maintains an expert customer support and sales staff for your convenience.
We are available Monday through Friday, 8:30am – 5:00pm (EST).
Please call or email if you have any questions concerning our products.

Carson Optical, Inc.
2070 5th Avenue
Ronkonkoma, NY 11779
Tel: 631-963-5000
Fax: 631-427-6749


Google Maps Directions

UK Customer Support

If you are in the United Kingdom, you can contact our local sales and customer support staff Monday through Friday, 8:00am – 5:00pm (GMT).

Henfaes Ln


SY21 7BE

01938 557440

Tel: 01938 557 440


Software Downloads

For software downloads for digital microscopes, please click here.


For other common questions, please check our FAQ page here.

Unsolicited Idea Submission Policy

Carson Optical or any of its employees do not accept or consider unsolicited ideas, including but not limited to; new or improved products, product enhancements, materials, marketing ideas or new product names. Please do not submit any unsolicited ideas or suggestions in any form to Carson Optical or any of its employees. This policy is in place to avoid potential misunderstandings or disputes when Carson Optical’s products or marketing strategies might seem similar to ideas submitted to Carson Optical.