Customer Support

Customer Support

North American Customer Support

Carson maintains an expert customer support and sales staff for your convenience.
We are available Monday through Friday, 8:30am – 5:00pm (EST).
Please call or email if you have any questions concerning our products.

Carson Optical, Inc.
2070 5th Avenue
Ronkonkoma, NY 11779
Tel: 631-963-5000
Fax: 631-427-6749


Google Maps Directions

Software Downloads

For software downloads for digital microscopes, please click here.


For other common questions, please check our FAQ page here.

UK Customer Support

If you are in the United Kingdom, you can contact our local sales and customer support staff Monday through Friday, 8:00am – 5:00pm (GMT).

Henfaes Ln
SY21 7BE
Tel: 01938 557 440


Europe Customer Support

Gerolsteinbaan 7
5121 DN Rijen


Japan Customer Support


Unsolicited Idea Submission Policy

Carson Optical or any of its employees do not accept or consider unsolicited ideas, including but not limited to; new or improved products, product enhancements, materials, marketing ideas or new product names. Please do not submit any unsolicited ideas or suggestions in any form to Carson Optical or any of its employees. This policy is in place to avoid potential misunderstandings or disputes when Carson Optical’s products or marketing strategies might seem similar to ideas submitted to Carson Optical.