Terms & Conditions
SHIPPING
Shipping Policy: Currently shipping within USA/Puerto Rico from our New York, USA warehouse.
- USA: Free USPS – Typically ships out next business day and then delivered within 5-7 business days. If you do not receive your order within 8 business days, please contact us.
Tracking: After three business days, you can track your order, you will receive a tracking email with you order number and billing email address.
Cancellation Policy: Cancellation requests will be attempted upon request, but will depend if the product has already shipped. Once shipped, you can only return as per below.
*Next business day – Order status/tracking may show as processing for up to three business days. Please allow an additional 1-2 days around holidays.
RETURNS
For specific details on how to return a product: see our returns page.
Carson Optical takes great pride in providing high quality products and outstanding customer service. We understand that customer expectations can vary, and we want to do everything we can to support you and ensure your satisfaction, so please contact us if you have any questions about our return policy or procedure. Whether you need assistance with assembly, troubleshooting, or anything else, our customer support team is here to help. Please complete the form below and we will get back to you as soon as possible.
WARRANTY
For specific details on our warranty policy, see our warranty page.
At Carson, we value customer satisfaction above all else. That’s why Carson Optical products come with a limited warranty that covers defects in materials and workmanship for a specific period of time. This warranty does not cover damage caused by normal wear and tear, accidents, misuse, or improper care. Please refer to our Warranty Policy and Warranty Procedure below for information regarding the type of warranty for each product, and the steps necessary to claim a warranty.