Returns

Carson Optical takes great pride in providing high quality products and outstanding customer service. We strive to do everything we can to support our customers and ensure all customers have a positive experience with Carson products.


We know sometimes a purchase does not meet a customer’s expectations. If this is the case, please fill out the form and we will get back to you.


PLEASE NOTE: Only items purchased through www.Carson.com are eligible through this return process. Return requests must be made within 30 days of the purchase date.


If you purchased your product through another online retailer, or physical store location, please contact their returns department to inquire about their return policies.


Is your Carson product damaged, missing a piece, or defective? Visit our Warranty page to learn more about repairs, replacements, and how our warranty policy works for all Carson brand binoculars, telescopes, magnifiers, pocket microscopes, and accessories.


Returns

We want you to be 100% satisfied with your Carson Optical product. Please reach out to us within 30 days if you have any issues or concerns. Please fill out this form and we will get back to you.

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Only items purchased through carson.com are eligible through this return process. For items not purchased on carson.com, please contact the retailer or store to inquire about their return policies.

This order number would be shown on your order email from hello@carsonorders.com. Please make sure to check spam or junk folder.